Forecast unavailable
There isn't enough reliable sales history for this product yet.
Keep recording sales. New products start with a low-confidence estimate based on comparable products.
Support & resources
Help when you
need it.
Short guides for the things store owners do every day, answers to common questions, and a direct line to the team.
Guides
Learn the essentials.
Getting started
- 1Install the app and open it — no account needed.
- 2Enter your store name, currency, country, timezone and business type.
- 3Choose how to add products: scan, import CSV, add manually, or start with the demo store.
- 4Record sales as usual. Forecasts appear as soon as there is enough history.
Importing products from CSV
- 1Export your catalog with columns such as Name, SKU, Barcode, Category, Stock, Cost, Price and Supplier.
- 2Upload the file and match each column to a Soffen field.
- 3Preview the result. Rows with problems — missing values, invalid numbers, duplicate SKUs or barcodes — are listed clearly.
- 4Fix the listed rows or skip them, then import.
Understanding forecasts & confidence
- 1Expected stockout = current stock ÷ average daily sales.
- 2Recommended order = demand × (lead time + 2-day review) + safety stock − current stock, rounded up to a full case.
- 3Confidence is lower with little history, inconsistent sales, missing days or uncertain lead times.
- 4Tap “Why?” on any recommendation to see the exact numbers it used.
Working offline
- 1Everything — inventory, sales, forecasts, reports — works without a connection.
- 2Data is stored on your device. Back it up with an export before changing phones.
- 3When optional cloud sync arrives, changes will wait in a queue until you are online.
Purchase orders
- 1Open a recommendation and choose Order, or create a purchase order from Orders.
- 2Adjust quantities and select the supplier.
- 3Export or share the order (PDF), then mark it as sent.
- 4When the delivery arrives, mark it received — stock updates through the ledger.
Reports & export
- 1Choose a report: sales, inventory, low stock, stockout forecast, supplier, purchase, expiry or AI insights.
- 2Pick the period and export as PDF, CSV or Excel.
- 3Reports are generated on the device — no upload needed.
Troubleshooting
When something needs attention.
Errors are designed to be calm and specific. Here is what the common ones mean.
Import could not complete
18 rows need attention.
Open Review errors to see each row, the column and the reason. Fix the file or skip those rows.
Forecast temporarily unavailable
Your inventory data is safe.
Try again, or view the raw sales history. Inventory, sales, orders and reports keep working.
FAQ
Common questions.
Does Soffen AI really work without internet?
Yes. The core app — inventory, sales, suppliers, purchase orders, forecasts and reports — runs on your device. A connection is only needed for optional features such as future cloud sync.
Where is my data stored?
On your device, in a local database. We don't require an account or cloud storage to use the app.
How accurate are the forecasts?
Forecasts are estimates, not guarantees. Each one shows a confidence level and the data it was based on. Accuracy improves as your store builds sales history.
Will the app order stock automatically?
No. Soffen AI recommends; you decide. Purchase orders are only created and sent when you approve them.
Which devices are supported?
Soffen AI is being built for iOS and Android phones and tablets. Exact minimum versions will be published at launch.
Which languages and currencies are supported?
English at launch, with an architecture ready for more languages. Currency, dates and number formats follow your store settings.
Contact
Talk to the team.
Questions, early-access requests, Business plans or bug reports — email us. For bugs, include your device model, app version and what you expected to happen.